Knowledge Base

10 things to know about restaurant management

1. The customer is always right.

The golden rule of business – the customer is always right. Even if you don’t agree with a customer’s complaint, how you handle it will determine if the customer comes back to your restaurant.

2. Restaurant job expectations should be clear to staff.

From the wait staff to the house kitchen staff, each person needs to be the best at their job, in order for a restaurant management to run smoothly.

3. Restaurants need advertising.

A big part of restaurant management is advertising. Restaurant advertising has come a long way from newspaper ads and radio spots. Social networking offers a low to no cost way of promoting your restaurant.

4. Restaurant management should watch cash flow closely.

Cash flow is the amount of cash coming in versus the amount of cash going out of your business on a daily, weekly and monthly basis.

If you don’t understand this basic concept of restaurant finances, you put yourself at great financial risk.

5. There are many types of different restaurant promotions.

Promotions can range from a nightly happy hour to pre fix menus, to two-for-one dinner specials.

6. Restaurant catering can expand sales.

Restaurants have a built in catering clientele in their customer base and have all the resources – food, equipment, staff- for catering large and small events.

7. A daily business review can help you track restaurant sales.

A daily business review report allows restaurant management to build a history of business. It can help analyze sales trends, payroll costs, customer counts and predict future sales.

8. A POS system help restaurant management.

Point Of Sale systems allows restaurant owners to track sales, cash flow, food inventory. This can greatly simplify day-to-day restaurant management, helping trim food cost and payroll, as well as track the popularity of menu item.

9. A restaurant menu should be updated regularly.

The price of food changes and the cost of running a business changes as well. Therefore it’s important that restaurant menus have prices that keep food cost low and profits high.

10. Small steps can save restaurants money.

Switching to energy efficient light bulbs and low flow faucets are just two ways that restaurants can save money (and the environment).